AI Chatbots as Cultural Mediators: Analysing Their Role in Enhancing Intercultural Communication
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Date
2025-07-07
Authors
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Journal ISSN
Volume Title
Publisher
Université mouloud Mammeri Tizi Ouzou
Abstract
The present dissertation investigates the role of AI chatbots as cultural mediators. It has two main objectives: first to examine how users perceive the feedback they receive from the AI chatbots; second, to identify the features users find most helpful for intercultural communication. This mixed-methods study relies on data collected from an online questionnaire and screenshots and uses Artificial Intelligence-Mediated Communication (AI-MC) theory by Hancock et al. (2020) to guide the analysis and interpretation of the findings. The results show that most participants are optimistic about the feedback they received from the AI chatbots, despite its inability to replace human interaction because of the absence of verbal cues and nuances. In addition, Chat GPT is selected by the participants as the most preferred chatbot due to its multilingual capabilities such as reliability, culturally aware responses and real time translation. The findings contribute to understanding the potential of AI chatbots in facilitating intercultural communication.
Description
77p. : Ill. en coul. ; (+CD-Rom)
Keywords
AI chatbots, AI-MC, Artificial Intelligence, Intercultural Communication, Screenshots, Users
Citation
Language and Communication